Shipping & Returns.
SHIPPING
The following shipping options are available on our website:
Domestic Shipping:
Standard shipping between 3-7 business days.
The shipping charges are determined by location and package weight. Domestic shipping start at $3.90 via USPS. Please use the shipping calculator at checkout for your specific shipment cost.
International Shipping:
The shipping charges are determined by country of destination and package weight. Please use the shipping calculator at checkout for your specific shipment cost.
International shipping time vary by destination.
Our company is based in USA. You may want to contact your local customs agent for questions regarding import fees. If there are additional import fees, the decision is made by your country's import regulations and we can not be help responsible for any taxes, additional fees or seizure for importing your products.
SHIPPING SCHEDULE
Majority of orders will be shipped within 48- 72 hours of placing the order, when made Monday through Friday by 5 pm Pacific Time. Custom orders require additional 1-2 weeks for production. Orders received over the weekend will be processed on the next business day.
ORDER CONFIRMATION EMAILS
An email will be sent to the email address that you provided us, when your order ships. If you didn't receive an order confirmation email, please check your email Spam folder. A tracking number will be provided to you via email for all shipments. If you did not receive a confirmation web page with order number after clicking on “place order”, you might not have finished and confirmed the order.
If you do not receive an email order confirmation within 10-15 minutes of your order, contact us at orders@szok.art to confirm your order. Include your full name and order number.
RETURNS
Our goal is making sure our customers are 100% satisfied.
We have a 100% customer satisfaction guarantee.
We accept returns for purchases made on our website at www.szok.art as long as the return is handled within 14 days of receipt of your order. In order to receive a refund, proof of purchase at www.szok.art such as an order confirmation email, must be sent to us at orders@szok.art . Return shipping is the responsibility of the shipper. Refund will be made in the amount of the purchase price. Original shipping cost cannot be refunded. Once we received the product, your refund will be issued to the original form of payment within 5-7 business days. Depending on your credit card issuers, refunds can appear up to 5-7 business days to show on your statement. We cannot be responsible if your return shipment of the product is lost. We recommend the return to be sent with tracking number.
EXCHANGES
If your order arrives damaged or is not the correct product you ordered, we will exchange the damaged or incorrect product for a replacement product of equal value or you can choose to receive a credit toward a future purchase at our website, www.szok.art.
Damaged products or incorrectly shipped products for USA orders will be exchanged at no additional cost to you as long as the exchange is handled within 14 days of receipt of your order and for international order will be exchanged at no additional cost to you as long as the exchange is handled within 30 days of receipt of your order.
Please contact our customer service department for exchanging the products at orders@szok.art.